We are asking for your expression of interest to get a place on the course. You are expected to have completed the SHAPES toolkit training with us or another organisation to take part in this course.  
Do you dread having those difficult conversations at work which you know you need to have?  
Do you worry about upsetting people or the effect that disagreements might have on your working relationship?  
Are there things that you know you really need to address in your workplace?  
If so this workshop is for you! 
 
This half day workshop will examine why we avoid conflict and the consequences of not having the conversations we know we should. We will look at the neuroscience behind how our brains react to conflict, learning why so many of us try to avoid conflict and how a lack of it can often be a problem for teams. We will generate tips to avoid ‘bad’ conflict, as well as how to handle conflict with skill when it does arise, learn ways to recognise your triggers, and how we can all manage our 'inner chimps'. 
 
By attending the session, you will be able to: 
 
Understand why we avoid conflict 
List the consequences of avoiding conflict – groupthink, no decisions, loudest voice only heard 
Discuss the neuroscience – how our brains react to conflict 
Recall how we think and act when we’re ‘backed into the corner’ in our ‘fight, flight or freeze’ zone – very black and white, inflexible decisions (often called our ‘chimp’ – ref Dr Steve Peters) 
List the 5 dysfunctions of a team and understand why lack of conflict is often a problem for teams 
Generate tips to deal with conflict – avoid by building trust in a team, not triggering others, different ‘hats’ 
 
This workshop is suitable for any professional working in primary. It is particularly suitable for: 
 
Professionals working in the new roles in GP such as Pharmacists, Physios, Physician’s Associates 
Advanced Nursing Practitioners and senior members of the nursing team 
GPs and Senior Admin staff 
PCN Directors and those in clinical leadership 
Date & Time: 30th June 2021 - 13:30 to 17:00 
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