Written by Jason, 08/07/2026
About me
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Name: |
Jason |
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Current role: |
Primary Care Network (PCN) Nottingham City East (NCE) Health & Wellbeing Coach |
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Work setting: |
GP surgery and community |
I am working in the Nottingham City to provide care and support to patients living with long-term health conditions, navigating challenges and health related goals with community providers, voluntary and GP services.
My career journey
I started with a passion for healthy lifestyle and sport activity playing LTA Tennis for Nottinghamshire, moving onto study at university level as a mature student. Here I developed a keen interest in public health, wellbeing, events planning and had the opportunity to support adults, children and families in sport coaching.
From the skills and knowledge learned as a Sports Coach and Fitness Advisor, my aspirations led me to seek a new position within the NHS.
How I got into this role
I have received training under the Health Coaching Foundations Programme and hold a qualification in Accredited Health Coaching Skills Training. Whilst neither course was required at the time of applying for the full-time post, the vocational route and further education has allowed me to apply evidence-based methods to empower others to make sustainable changes, and acquire specialisms in professional development.
What my role involves
My day consists of managing patient needs and 1-2-1 appointments through a caseload, receiving supervision and team meetings on a regular basis and connecting with community services.
What I enjoy most
I take pride in feedback from patients on their changes made within the time spent and care received via the service. Patients able to manage their health and wellbeing, feeling inspired to make lasting changes and share successes with friends, family members and peers.
Challenges
At times I find patient expectations most challenging due to preconceived thoughts on health and wellbeing discussions or unachievable patient goals within a 12-week time frame of the support offered.
Skills you need
Communication
Active listening
Teamwork
Organisation
Compassion
Problem-solving
Empathy
Reflective practice
My advice
The best way to learn is through varied experiences of practice, exploring NHS or company values, researching community and voluntary groups in your local area.
You may also wish to set time aside to revise common health conditions and build confidence in your ability to offer help to others.
Read more 'Day in the life' of primary care workers
We've pulled together all these personal journeys to showcase the diversity of primary care roles and give a hollistic, honest view of the highs and lows that come with the job. We believe primary care is a rewarding career path and our goal is make Nottingham and Nottinghamshire a great place to work, so our workforce can deliver the best possible care.
This case study forms part of our work experience activity. It is perfect for students aged 14 or over (school or college), career changers, or anyone interested in exploring careers in health and social care. If you complete 5 activities you can achieve a gold level certificate. Already downloaded your pack? Read more stories! Want to join this work experience? Click to start!
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