Personalised Care 

What is personalised care? 

Personalised care enables patients to have more choice and control over the way their care is planned and how it is delivered. The approach helps to build positive relationships with people, professionals and the health and care system. 
Evidence shows when patients are involved in decision making there are better outcomes and experiences and a reduction in health inequalities. As a result of a personalised care approach, patients are more inclined to adhere to medical advice and there are higher satisfaction levels in patients and clinicians. 
Personalised care forms part of the NHS Long Term Plan. A robust model for personalised care has been developed and consists of six evidence-based components. 
Shared decision making 
Supported self-management 
Personal care and support planning 
Social prescribing 
Patient choice 
Personal health budgets 
You can read more about these components on the Personalised Care Institute (PCI) website. 

Learning resources to support personalised care 

Nottingham and Nottinghamshire ICB are leading the way and have agreed a minimum level of training. They expect staff and the wider workforce to complete the following e-learning modules: 
If required for your role, the following are also recommended: 
The modules are available free for self-study on the Personalised Care Institute (PCI) website. On completion learners are issued with a CPD certificate and hours you can record as evidence. 
You will need to register first via the Personalised Care Institute (PCI) website. When registering and / or completing these online modules, please specify you work within NHS Nottingham and Nottinghamshire. This helps the ICB understand who is completing training and helps to target other resources. 
The PCI website does use cookies and may need some adjustments to your browser. If you have any difficulties, please contact your local IT departments. 

Advanced courses 

Do you want to undertake an advanced level of training and work within a Personalised Care role? This includes: 
Social Prescribing Link Worker 
Health and Wellbeing Coach 
Care Coordinator 
More advanced levels of training can include courses like health coaching or motivational interviewing. We can support staff working in primary and community care to fund this learning via our learning development funds. 
We will consider funding requests for courses which are accredited by the Personalised Care Institute. A full list of accredited learning can be found on the PCI website. 
Nottingham and Nottinghamshire ICB is working with accredited providers to deliver local training. To find out more about training in the county contact the Personalised Care Team on 

Virtual Patient 

The Personalised Care Institute has launched lifelike virtual reality training on shared decision making - providing clinicians with the opportunity to put their skills to the test through a series of simulated virtual patient consultations. 
Believed to be the first in the world to use non-immersive virtual reality to explore the key SDM microskills of agenda-setting, teach-back and exploring patient preferences, the free simulations allow users to try different conversation pathways and techniques in a risk-free environment – with comprehensive feedback provided at the end of each exercise. 

Useful Links 

Introductory Guide on Personalised Care (from Nottingham and Nottinghamshire ICS) 
What is personalised care? (from Nottingham and Nottinghamshire ICB) 
Workforce Development Frameworks for: 
Nottingham and Nottinghamshire Integrated Care System
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