Skills Development 

Civility Saves Lives 

What is Civility Saves Lives? 
"We are a collective voice for the importance of respect, professional courtesy and valuing each other. We aim to raise awareness of the negative impact that rudeness (incivility) can have in healthcare, so that we can understand the impact of our behaviours."  
Visit the website to find out more information and join the movement at 
Civility Saves Lives' logo

Preceptorship Packages 

We would like to introduce Preceptorship packages aimed at practice nurse team members to support their first 12-18 months of primary care. Suggested clinical skills and available courses, alongside wider career development and sources of support. The resources include: 

Enhanced Health in Care Homes: A guide for care homes 

The NHS Long Term Plan contained a commitment to roll out the Framework for Enhanced Health in Care Homes (V2) across England between 2020 and 2024. 
This document explains what the Enhanced Health in Care Homes (EHCH) programme is, how to make it work in the best way possible for people living in care homes and the people who care for them, and what everyone involved can expect from it. We hope it reassures you that being actively involved in the EHCH programme should not require a significant change to the way you work, instead, you should see increased support into the home from health and care services. 
An elderly and a nurse cheer
This guide is intended for Registered Managers of care homes and care home staff in England but may be of interest to a wider group, including health care professionals. 
With thanks to the Enhanced Health in Care Homes policy team at NHS England and Improvement for their advice on the content. 
Visit the Care Provider Alliance's website to access the resource. 

National Health and Care Video Library 

The Health and Care Videos' abridged version of the health and care video library is free of charge for the next four months and contains over 500 videos to help you manage your patients remotely. 
Use the video library as a tool to help manage patient flows and patients at home during the peak coronavirus period 
Adding a link to the video library from your main website and in other communication materials 
Use to support telephone triage and to provide information and guidance 
Support patients remotely by offering information in exchange for the loss of face-to-face appointments thereby reducing the demand on staff. 
Patients will be better able to self-manage their conditions and less reliant on the care system. 
The video library
To start using this free resource contact and they will provide you with a link and a support guide to help you set up and use the video library. 

Carers Hub for Nottinghamshire 

Are you, or is someone you know, providing much-needed care for a loved one? Get free access to a range of support and services – right when you need it most. 
Carers Trust East Midlands provides timely, personalised information and support via the Nottinghamshire Carers Hub to make caring for a loved one easier. The scheme is funded by Nottinghamshire County Council and the local NHS. The Carers Hub can offer: 
Information, advice and guidance 
Signposting to other organisations 
Access to Carers support groups 
Free health and wellbeing membership 
Access to Carers breaks 
Free training and caring support 
Carers Smart’ benefits and discounts 
Carers grants 
Peer support 

A Timebank for Health and Social Care Professionals 

For many years, people in healthcare have been asking for ways to exchange improvement skills and ideas in an open and collaborative environment. Hexitime is an elegant solution that responds to all of these needs.  
Give an hour, get one back 
First and foremost, Hexitime is a timebank. Timebanks are a virtual currency that observe the simple premise of reciprocity (e.g. give an hour and get one back). 
Once you have joined the timebank, you can access the improvement skills and expertise of the health and social care community without real money changing hands - so long as you are prepared to give back to the community too. 
You can earn time credits by offering your skills for improvement work and you can spend your credits by drawing Hexitime members into your own work - all the time building up your personal contributions in numbers and highlights. 
Hexitime's logo
Turn your bright ideas into projects 
Hexitime also gives you, and the organisation you work for, a free platform to exchange your ideas and skills for improvement – helping both your professional development and your improvement projects. 
As well as adding your offers and requests via the timebank, you can pose your questions and challenges - gathering the ideas and insights of the Hexitime community - and turn the best ideas into projects. 
In participating, you are maximising the skills and experiences of the Hexitime network to improve our health and social care services. Hexitime lets you take bright ideas further. Ideas can be rated, replied to and endorsed by others. 

Digital Nurse Network 

The Digital Nurse Network has supported nurses working in general practice and other care settings to use and promote digital services. The network recognises nurses’ ability to influence patient behaviour – and so engages them in the digital transformation process and empowers them to drive use of digital services at a local level. 
With the support of colleagues in NHSX’s Digital Primary Care team, Ann Gregory and Helen Crowther launched the Digital Nurse Network in March 2019. With 40 years of primary care nursing experience behind them, Helen and Ann wanted to support nurses to increase their awareness, confidence and competence in using and recommending online services. 
An online community was set up providing webinars, social media and a workspace hosted by FutureNHS. Since the emergence of COVID-19, membership has more than doubled, and the network is now almost 1,100 nurses strong. 
The Digital Nurse Network
The Digital Nurse Network has helped create a connected and informed profession. It is also a safe space for nurses to ask questions, offer advice, and engage in peer-to-peer conversations, wherever they are on their digital journey. Those who have completed digital projects are also encouraged to share their learning, so others can use that knowledge base to kick start digital projects in their own area – with a clear evidence base to support them.” 
To find out more about the Digital Nurse Network, visit their FutureNHS platform or get in touch via 

Virtual Learning Lounge "A 90-minute Introduction to Workforce Planning" Slide Deck 

There is slide deck from the A 90-minute Introduction to Workforce Planning – Virtual Learning Lounge’ delivered by NATH in October 2020 in which Lisa Soultana, NATH Associate covered the basics of workforce planning as well as speaking about the importance, advantages and strategies to effectively plan your workforce within a Primary Care setting. The slide deck covers: 
A definition of workforce planning. 
The 5 elements of workforce planning. 
An appreciation of the wider factors to workforce planning  
Understanding the benefits of effective workforce planning and mindset. 
Applying the 80/20 Pareto Principle to workforce planning 
Understanding the need for quality workforce data 
An overview of 2 workforce planning process models and the HEE Star. 
Consideration of factors in the workforce pipeline and how to ‘close the gap’. 
An understanding using a continuous improvement model  
An understanding of how the process can inform decision making, drafting and submitting workforce plans. 
Virtual Learning Lounge's logo
The slide deck can be downloaded here. 

Audit of potentially avoidable appointments 

This audit tool was developed as part of a research project commissioned by NHS England who are now committed to extending this work by funding support for practices. The tool is free and easy to use to see how many of your appointments might be avoidable and explore how you might be able to do something about it. 
How many of your appointments are avoidable?
Acronym Buster  
Acronyms can be confusing. Luckily, the NHS has created handy jargon busters to help remove the guess work! 


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