Working in primary and community care is tough, but you're not on your own. To do our best, we need to be in good physical and mental health. It is only when we are well, that we have sufficient resources and energy to be the compassionate practitioner our patients need. The resources on this page cover a range of physical and mental wellbeing options availbable to the workforce in Nottingham & Nottinghamshire ICS. We have grouped these into: 
Nottinghamshire Staff Support Hub - support to healthcare and social care staff affected by COVID-19 

NHS Staff Support & Wellbeing 

The NHS People Plan identifies health and wellbeing of staff as being essential to the workforce.  
The OUR NHS PEOPLE website listed a range of resources to support with wellbeing, that includes telephone support, text support, short guides and learning, staff common rooms, financial help and help with gambling and addiction.  
Telephone Support  
The Staff Support line offers a confidential service operated by the Samaritans. Its there for when you’ve had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening. Open daily from 7 am to 11 pm, seven days a week. Ring them on  
General: 0800 06 96 222 
You can also get support by TEXT sending the word  
FRONTLINE to 85258 Its available 24/7 via text. 
For support around Bereavement, a partnership with Hospices UK offers tailored support over the phone on 0300 303 443, between 8 am and 8 pm, seven days a week.  
Other options available on the Our NHS People site include helpful guides  
The Guides and Bitesize Learning cover new skills and new ways to improve your experience of work with short 10- to 20-minute guides developed by experts. Open to anyone in health and care, they cover topics such as resilience, supporting others, good sleep guide and taking a 10 minute pause. See them on all on the Our NHS People pages 
Colleagues in the national People Team in partnership with NHS Practitioner Health have been busy developing virtual Staff Common Rooms for NHS colleagues. This is an opportunity for our NHS people to come together virtually and to invest some time in supporting each other during these challenging times. Open to absolutely anyone working within the NHS across England, regardless of job role, organisational context or hierarchy and includes all final year students who are working directly on the response to the Covid-19 pandemic and/or those who are keeping our services running throughout. 
The Common Rooms are a safe and supportive environment hosted by an experienced and approved practitioner with at least one host coming from a BAME background. 
They are one-off meetings for one hour with a maximum of 10 NHS staff – although you are of course able to access them as often as you may feel to be helpful to yourself. Discussion in the room is guided by the participants and focusses on present and future coping and support. They are an opportunity to share experiences and learning, with hosts also guiding people to additional support and resource.You can sign up to the common rooms via https://www.events.england.nhs.uk/events/common-rooms 
Drawing of telephone
A person looking at a computer screen

Finanical Wellbeing 

Our NHS people know that financial concerns have consistently been in the top 5 reasons our people call the free support helpline (above) run by the Samaritans. 
So, Our NHS People have partnered with the Money Advice Service to bring you financial wellbeing support to help you manage your finances at home. 
The Money Advice Service, is an organisation who work to improve peoples financial wellbeing across the UK, and can provide you with free, independent support. 
You can access help via  
Telephone 0800 448 0826 - Monday to Friday, 8am to 6pm 
WhatsApp Add +44 7701 342 744 on WhatsApp to chat with an advisor 
Online Chat vis the Money Advice Service website.  
The Financial Wellbeing pages also offers links to money management tools, advice about benefits, scams and other sources of financial help. Access all the tools on this page https://people.nhs.uk/guides/financial-wellbeing/steps/financial-wellbeing-resources/ 
A picture of a piggy bank

ShinyMind App 

The ShinyMind App has been co-designed with all levels of staff groups within the NHS, so it is tailored to positively support staff in some of the most challenging and stressful jobs.  
By working with various specific staff groups, it has enabled the creation of a wellbeing and resilience resource designed for everyone working for every organisation which wants to support the daily wellbeing and resilience of their staff. 
As well as providing the full ‘Resilience: Your Mindset; Your Choice’ programme, it provides a proactive resource with over 100 interactive evidence-based activities, and also a community to improve wellbeing and resilience for every member of staff, ensuring all staff feel valued and connected, proactively supporting their wellbeing and resilience, on-demand 24/7, 365 days a year. 
The app is available free to those working in Primary and Community care in Nottingham & Nottinghamshire ICS. For access please fill our registration form. 
MOVEMBER & Men's Mental Health 
In support of Movember 2020 and men's mental health, particularly during these turbulent Covid-19 days, Dr James Waldron, Nottingham GP and GP Associate at Nottinghamshire Alliance Training Hub (NATH), talks about mental health support services available to the primary care workforce, in particular using the free ShinyMind App. 
The 4 parts of ShinyMind playlist are available in our YouTube Channel. Like and Subcribe for more videos! 

Nottinghamshire’s New Integrated Wellbeing Service 

Your Health Your Way is Nottinghamshire’s new Integrated Wellbeing Service funded by Nottinghamshire County Council and delivered by ABL Health. They are available to help all residents of Nottinghamshire (excluding Nottingham city) get more active, eat healthier, manage your weight, drink less alcohol and stop smoking. They offer realistic and practical support for people to make life long healthy behaviour changes. 

Wellbeing Pocket Guides For the Newly Qualified Occupational Therapists 

Transitioning from being a student to a qualified occupational therapist is a demanding time at the start of your professional career and can sometimes be quite challenging: received knowledge crashes headlong into a barrage of real-world exceptions. The identity and lifestyle of a student ceases as the world of work replaces it. 
In March 2020 The Elizabeth Casson Trust commissioned an exciting project with Dr Lynne Goodacre, an occupational therapist, researcher and personal coach and Rob Young, an artist and writer who helps NHS Leaders to communicate. The purpose of the project, called Year 1: Thriving not Surviving, was to create resources to support the wellbeing of newly qualified occupational therapists in their first year of practice. 
Elizabeth Casson Trust's logo

Coaching for Primary Care Staff - Looking After You Too 

Our NHS People recognise that the frontline primary care colleagues involved in the delivery of Primary Care services, both clinical and non-clinical, are facing unprecedented challenges through Covid-19. They are keen to ensure all staff delivering frontline primary care services feel supported to maintain their psychological wellbeing during this time, enabling them to maintain the delivery of frontline primary care. 
Individual coaching support is available with a highly skilled and experienced coach. This will be a space for you to offload the demands of whatever you are experiencing and be supported in developing practical strategies for dealing with this. It might be that through a one-off conversation you have all the strategies you need to cope with your situation and stay well. Or you might find a few sessions helpful. It is all led by you. 
Who is it for? 
All staff working in the delivery of Primary care Services. You will be either employed by the NHS or working with and NHS funded employer delivering an NHS funded Primary Care contract. 
How does it work? 
Sessions are available Mondays to Fridays between 08:00am – 10:00pm and on Saturdays and Sundays between 10:00am – 6:00pm 

Looking After Your Team 

Our NHS People's new #LookingAfterYourTeam service will create an opportunity for individuals who lead, manage or organise teams, groups, services or networks, to access coaching about their team. Coaching support is available with a highly skilled and experienced coach and is centred around compassionate and collaborative team leadership. The aim is to encourage psychological wellbeing and resilience in teams while supporting them to continue to deliver projects, services and high-quality care to patients. 
The coaching will be orientated towards proactively supporting you to work with your team to develop practical strategies, making small improvements and amplifying the voice of primary care across the system. 
You can register and book a coaching session via the booking links. Sessions are available Mondays to Fridays between 8am – 8.15pm and on Saturdays between 10am – 1.30pm. The first session will last up to 60 minutes. 
The sessions will be delivered virtually, preferably via a video platform, but telephone appointments are also available. Subsequent sessions will be dependent on the conversation between you and your coach. Your coach might also signpost you on to further support if they think this might be helpful and you may receive follow-up emails to support you once your coaching sessions have finished. 

GP-S Wellbeing Support for Primary Care Staff 

GP-S is a free peer mentoring, coaching and signposting service for General Practice. 
GPs who are eligible can contact us to be linked to an appropriate peer mentor within a number of days. Individuals can then access up to 4 sessions of support lasting 2 hours each over 12 months to discuss anything they’d like in confidence and work to create positive steps forward. 
GP-S can be used by anyone who would like to explore ways to develop themselves or have a problem or opportunity they’re not sure how to move forward with. This could be personally, professionally or within your career. They aim to build resilience in the General Practice workforce by allowing you time and space to develop your personal goals. 
A capture of GP-S website

Learning from Excellence 

Join a community of practice - Learning From Excellence. A supportive community who are working to enable health and social care professionals to share excellent practice. The website has lots of helpful resources and links to support implementation in your organisation and you can be connected with people to learn and share. Visit the website to find out more, look at resources and sign up to the community!  
Access their website at https://learningfromexcellence.com/ 
Learning from Excellence's logo

Nottinghamshire Staff Support Hub 

Here for health and social care 
The Nottinghamshire Staff Support Hub (NSSH) provides support to healthcare and social care staff working across Nottinghamshire. It is run by experienced clinicians and offers anonymous and confidential psychological support, counselling, and emotional advice, to staff that assess themselves to be, in any way affected by COVID-19. 

Contact details 

Call: 0808 196 8886 

Response to the pandemic 

The below model highlights different states of emotional and mental health. 


“I got this.” 
Calm and steady with minor mood fluctuations 
Able to take things in stride 
Consistent performance 
Able to take feedback and adjust to changes of plans 
Able to focus 
Able to communicate effectively 
Normal sleep patterns and appetite 


“Something isn’t right.” 
Nervousness, sadness, increased mood fluctuations 
Inconsistent performance 
More easily overwhelmed or irritated 
Increased need for control and difficulty adjusting to changes 
Trouble sleeping or eating 
Activities and relationships you used to enjoy seem less interesting or even stressful 
Muscle tension, low energy, headaches 


“I can’t keep this up.” 
Persistent fear, panic, anxiety, anger, pervasive sadness, hopelessness 
Poor performance and difficulty making decisions or concentrating 
Avoiding interaction with co-workers, family and friends 
Fatigue, aches and pains 
Restless, disturbed sleep 
Self-medicating with substances, food or other numbing activities 

In Crisis 

“I can’t survive this.” 
Disabling distress and loss of function 
Panic attacks 
Nightmares or flashbacks 
Unable to fall or stay asleep 
Intrusive thoughts 
Thoughts of self-harm or suicide 
Easily enraged or aggressive 
Careless mistakes and inability to focus 
Feeling numb, lost or out of control 
Withdrawal from relationships 
Dependence on substances, food or other numbing activities to cope 
This model is adapted from: Watson, P., Gist, R., Taylor, V., Evlander, E., Leto, F., Martin, R., Vaught, D., Nash, W.P., Westphal, R., & Litz, B. (2013). Stress First Aid for Firefighters and Emergency Services Personnel. National Fallen Firefighters Foundation. 

Other factors include: 

Carers responsibilities 
Psychological safety 
Workplace adaptions 

The Wellness Roadmap 

The NSSH have mapped out monthly wellbeing events to support healthcare and social care workers. Over 2021-22, they are planning the following: 
May – Mental Health Awareness 
June – Carers Week 
July – Talk To Us 
August – Long Covid 
September – Suicide Awareness 
October – World Mental Health Day 
November – Domestic Violence 
December – National Know Your Limits / Seasonal Affective Disorder 
January – Dry Jan / Red Jan 
February – Time to Talk Day 
March – World Sleep Day 
April – Stress Awareness 


By joining our community, you will receive up-to-date information about funding, events 
and training opportunities from NATH via our fortnightly newsletter. Sign up today! 
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